RESICOM Projects LLP (“RESICOM Projects,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share your information when you:

• Visit https://resicomprojects.com;
• Submit an enquiry through our website;
• Complete a lead form on Facebook, Instagram or another advertising platform;
• Contact us by telephone, WhatsApp, SMS, email or any other communication channel; or
• Interact with our advertisements, property listings or services.

By accessing our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

• Full name;
• Mobile or telephone number;
• Email address;
• City or location;
• Preferred method of communication; and
• Any other information voluntarily submitted by you.

Property Requirement Information

• Preferred property location;
• Property type or configuration;
• Residential or commercial preference;
• Approximate budget;
• Purchase purpose, such as self-use or investment;
• Preferred time for purchase;
• Site-visit requirements; and
• Other property preferences shared during an enquiry.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser and device information;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website or advertisement;
• Approximate location based on your device or IP address;
• Website interactions and enquiry activity; and
• Cookies, pixels and similar tracking technologies.

2. Information Collected Through Meta Ads

When you submit a lead form through Facebook or Instagram, Meta may provide us with the information you entered in the form, such as your name, mobile number, email address, location, budget and property preferences.

We use this information to respond to your enquiry, understand your requirements, recommend relevant properties and arrange consultations or site visits.

Meta processes information according to its own privacy policy and platform terms. RESICOM Projects does not control how Meta independently collects or processes information through its platforms.

Our website may also use the Meta Pixel or similar advertising technologies to measure campaign performance, understand website activity, create advertising audiences and display more relevant advertisements. The information collected through these technologies is subject to the settings and policies of the respective platform.

3. How We Use Your Information

We may process your information for the following purposes:

• To respond to your property enquiry;
• To understand your residential or commercial property requirements;
• To recommend relevant projects, properties or investment options;
• To provide project details, brochures, price information and availability updates;
• To arrange property consultations, meetings or site visits;
• To contact you through calls, WhatsApp, SMS or email;
• To provide customer assistance and follow-up services;
• To improve our website, advertising campaigns and customer experience;
• To measure advertisement and website performance;
• To maintain internal enquiry and customer-management records;
• To detect misuse, fraud, security threats or technical problems;
• To comply with legal, regulatory, accounting or RERA-related requirements; and
• To establish, exercise or defend legal claims.

We will use your information only for lawful purposes and for purposes reasonably connected with your enquiry or our services.

4. Consent to Communication

When you submit an enquiry through our website, a Meta lead form or another communication channel, you consent to being contacted by RESICOM Projects and its authorised representatives regarding your enquiry.

Communication may take place through:

• Telephone calls;
• WhatsApp messages or calls;
• SMS;
• Email; or
• Other contact methods selected by you.

Such communication may include property recommendations, project information, price updates, brochures, meeting requests and site-visit assistance.

You may withdraw your consent or request that promotional communication be stopped at any time by contacting us at info@resicomprojects.com or 9311-876-111.

Withdrawal of consent will not affect processing already carried out before your request was received. We may retain certain information where required by law or for legitimate record-keeping and dispute-resolution purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics services, advertising pixels and similar technologies to:

• Operate and secure the website;
• Remember user preferences;
• Understand website traffic and visitor behaviour;
• Identify the source of an enquiry;
• Measure advertising campaign performance;
• Improve website content and functionality; and
• Deliver or measure relevant advertising.

These technologies may be provided by third-party platforms such as Meta, Google or website analytics and hosting providers.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or the accuracy of your browsing experience.

Where required, we will request consent before using non-essential advertising or analytics cookies.

6. How We May Share Your Information

We may share your information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

• Employees and authorised representatives of RESICOM Projects;
• Property developers, promoters or their authorised representatives when relevant to your enquiry;
• Channel partners assisting with the requested property transaction;
• Customer relationship management, hosting, analytics, communication and technology service providers;
• Advertising platforms such as Meta and Google for campaign measurement and optimisation;
• Professional advisers, auditors or legal consultants;
• Government departments, courts, law-enforcement bodies or regulatory authorities when legally required; and
• A successor organisation in connection with a lawful merger, restructuring, acquisition or transfer of business.

Service providers receiving information on our behalf are expected to process it only for authorised purposes and to apply appropriate security measures.

We do not disclose your personal information to unrelated third parties for their independent marketing purposes without your consent.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and manage your property enquiry;
• Provide requested services;
• Maintain business and communication records;
• Fulfil legal, regulatory, tax or accounting obligations;
• Resolve disputes; and
• Enforce our agreements or legal rights.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We use reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no website, internet transmission, electronic database or storage system can be guaranteed to be completely secure. You should avoid sharing passwords, banking credentials, OTPs or other unnecessary sensitive information through website enquiry forms, advertisements or informal communication channels.

9. Your Privacy Rights

Subject to applicable law, you may request:

• Confirmation of whether we process your personal information;
• Access to the personal information held about you;
• Correction or updating of inaccurate or incomplete information;
• Deletion of information that is no longer required;
• Withdrawal of consent;
• Discontinuation of promotional communication;
• Information about the purpose for which your information is being used; or
• Grievance redressal regarding the processing of your information.

To submit a privacy request, contact us using the details provided below. We may request reasonable information to verify your identity before acting on a request.

10. Third-Party Websites and Platforms

Our website may contain links to property developer websites, social-media platforms, maps, payment services or other third-party websites.

These third parties operate independently and may have their own privacy policies. RESICOM Projects is not responsible for the privacy practices, security or content of third-party websites or platforms. We recommend reviewing their policies before providing personal information.

11. Children’s Privacy

Our website and real-estate services are intended for adults capable of entering into property-related transactions.

We do not knowingly collect personal information from children for targeted advertising or property-marketing purposes. If we learn that a child’s personal information has been submitted without appropriate authorisation, we will take reasonable steps to delete it.

12. International Data Processing

Some technology, hosting, analytics, CRM or advertising service providers may process or store information outside India. Where this occurs, we will take reasonable steps to ensure that the information is handled in accordance with applicable legal requirements and appropriate safeguards.

13. Property Information Disclaimer

RESICOM Projects LLP is a real-estate agency and authorised channel partner. It is not the official website of the property developers featured on the website unless expressly stated otherwise.

Project information, prices, plans, specifications, availability, images and other marketing materials are provided for general informational purposes and may be changed by the respective developer or authority.

Users should independently verify project information, approvals, RERA registration, pricing, availability and transaction documents before making a booking, investment or purchase decision.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.

15. Privacy and Grievance Contact

For privacy-related questions, consent withdrawal, correction or deletion requests, or grievances, contact:

RESICOM Projects LLP
804A–804B, 8th Floor
Conscient One, Sector 109
Gurugram, Haryana – 122017, India

Phone: 9311-876-111
Email: info@resicomprojects.com
Website: https://resicomprojects.com
HRERA Registration: HRERA #121 of 2023